Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical benefits
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Access to wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning 175 years, renowned for its innovation, strong corporate values, and commitment to providing exceptional customer service. As a leader in the finance industry, American Express offers a diverse range of products and services designed to meet the unique needs of its customers, including premium credit cards, travel services, and lifestyle benefits. The company fosters a culture that values integrity, inclusion, and the holistic well-being of its employees, ensuring that every team member’s voice is heard and that they are supported professionally and personally throughout their career... Show More
Job Requirements
- Employment eligibility to work with American Express in the U.S.
- Minimum of 1 year experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Capability to perform light to moderate lifting
- Excellent communication and customer service skills
- Ability to work in a fast-paced team environment
- Proficiency with technology platforms
- Professional and positive demeanor
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude
- Ability to collaborate effectively in a fast-paced, team environment
- Quick decision-making skills
- Proficient in using multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcome and provide access to Card Members upon arrival at reception
- Take ownership of the customer experience from beginning to end
- Create innovative solutions to resolve customer issues and ensure brand loyalty
- Employ the Customer First philosophy in meeting customer needs and expectations
- Provide concierge and lifestyle recommendations
- Offer travel consultation and minimal reservation assistance
- Collaborate with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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