Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Financial Coaching
comprehensive medical insurance
comprehensive dental insurance
Comprehensive vision insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning 175 years, known for its innovation, strong values, and commitment to excellence. The company prides itself on fostering a culture of support, integrity, and inclusiveness, ensuring every employee feels seen, heard, and valued. American Express is not only dedicated to backing its customers and communities but also deeply invested in the growth and well-being of its employees. With various programs and benefits designed to support holistic well-being, career development, and flexibility, American Express provides a workplace where individuals can thrive personally and professionally. As part of... Show More
Job Requirements
- Employment eligibility to work in the U.S.
- minimum of 1-year experience servicing premium customers
- excellent communication skills
- ability to work flexible shifts including nights, weekends, and holidays
- strong problem-solving skills
- ability to lift light to moderate weight
- proficiency with technology and internet use
- professionalism and positive attitude
- ability to collaborate effectively in a team environment
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred
- passion for proactive customer service
- exceptional communication skills
- strong listening skills with ability to offer confident recommendations
- professionalism and positive attitude
- ability to collaborate in a fast-paced team environment
- quick decision-making skills
- resourcefulness and internet proficiency
- ability to navigate multiple technology platforms
- adaptability to changing environments
- flexibility to work nights, weekends, and holidays
Job Duties
- Welcome and provide access to Card Members upon arrival at the lounge
- take ownership of the customer experience from start to finish
- resolve customer issues innovatively to win brand loyalty
- employ a customer-first approach in meeting customer needs
- provide concierge and lifestyle recommendations
- offer travel consultation and minimal reservation assistance
- collaborate with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter