Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Known for its innovation, reliable financial products, and world-class customer service, American Express has built a culture centered on shared values and leadership behaviors that empower its employees and customers alike. With a presence in many countries and industries, the company continues to set the standard for excellence and integrity in the financial sector. Joining American Express means becoming part of Team Amex, a vibrant community where your voice matters, your work has impact, and your growth is nurtured through continuous learning and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Proficiency with multiple technology platforms
- Ability to manage physical demands including light to moderate lifting
- Must be legally authorized to work in the United States
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers’ needs and offer confident recommendations
- Must exhibit utmost professionalism and maintain a positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make quick decisions putting Card Members’ experience first
- Resourceful and capable of using the Internet effectively
- Proficiency in switching between multiple technology platforms
- Adaptability to an ever-changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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