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Customer Experience Concierge Centurion Lounge - LAX
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers
Confidential counseling
career development and training opportunities
Job Description
American Express is a prestigious financial services company with a rich history dating back over 175 years. Known globally for its commitment to innovation, shared values, and leadership, American Express has built a solid reputation based on trust, security, and exceptional customer service. The company operates with a strong risk mindset, ensuring that these core principles remain at the forefront of all business activities. With a diverse product offering from premium credit cards to concierge services, American Express continues to stand out as a leader in the financial and travel services industry.
As a member of the American Express te... Show More
As a member of the American Express te... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Flexible to work shifts including nights, weekends, and holidays
- Ability to lift light to moderate weight
- Strong communication skills
- Ability to use multiple technology platforms
- Customer service orientation
- Professional demeanor
- Ability to work in a fast-paced team environment
- Problem-solving skills
- Adaptability to change
- Authorization to work in the U.S.
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to the customer's needs and offer confident recommendations
- Exhibit utmost professionalism and maintain a positive attitude
- Ability to collaborate in a fast-paced, team environment
- Ability to make quick and effective decisions prioritizing Card Members
- Resourceful and capable of using Internet effectively in face-to-face interactions
- Ability to utilize multiple technology platforms with ease
- Adaptable to changing environments and resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Capable of light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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