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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history of 175 years marked by innovation, strong leadership, and an unwavering commitment to its customers, communities, and employees. As part of Team Amex, employees enjoy a culture of support that emphasizes holistic well-being, professional development, and opportunities for leadership growth. The company values each individual’s voice and ideas, fostering a work environment where employees’ contributions make a tangible impact and help shape the future of American Express.
The Member Service Professional (MSP) role is a dynamic, customer-facing position based at the American Express Centurion Lounge at JFK ... Show More
The Member Service Professional (MSP) role is a dynamic, customer-facing position based at the American Express Centurion Lounge at JFK ... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred including reservation experience
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer needs and offer confident recommendations
- professionalism and positive attitude in all interactions
- ability to collaborate effectively with colleagues in a fast-paced environment
- ability to make decisions quickly and effectively
- resourcefulness in using the internet while providing face-to-face assistance
- proficiency in utilizing multiple technology platforms
- adaptability to changing environments
- willingness to work flexible shifts including nights, weekends, and holidays
- ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred including reservation experience
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer needs and offer confident recommendations
- professionalism and positive attitude in all interactions
- ability to collaborate effectively with colleagues in a fast-paced environment
- ability to make decisions quickly and effectively
- resourcefulness in using the internet while providing face-to-face assistance
- proficiency in utilizing multiple technology platforms
- adaptability to changing environments
- willingness to work flexible shifts including nights, weekends, and holidays
- ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- being accountable and taking ownership of the customer’s experience from beginning to end
- creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- employing the Customer First philosophy in meeting customers’ needs and expectations
- providing concierge and lifestyle recommendation
- providing travel consultation and minimal reservation assistance
- accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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