Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Job Description
American Express is a globally recognized financial services company with a rich 175-year history of innovation, respected values, and a strong commitment to its customers, communities, and employees. At American Express, commonly known as Amex, the culture is centered around creating meaningful experiences for Card Members while fostering a supportive and collaborative workplace for its team members. This company is known for delivering premium products and services, representing a leader in the financial and travel industry. The company's workplaces are built to support holistic well-being and employee development, offering opportunities to learn new skills, grow professionally, and develop leadership capabilities,... Show More
Job Requirements
- Must be authorized to work in the United States
- Minimum of a high school diploma or equivalent
- Ability to work flexible hours including nights, weekends, and holidays
- Previous customer service experience preferably with premium customers
- Strong communication and interpersonal skills
- Proficiency with technology and internet usage
- Ability to adapt and remain resilient in a fast-paced environment
- Capable of light to moderate lifting
- Must maintain professionalism and a positive attitude in all interactions
- Ability to collaborate effectively within a team
- Ability to make quick decisions under pressure
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Strong collaboration skills for working in a team environment
- Ability to make quick and effective decisions
- Resourceful and capable of using the Internet effectively
- Ability to utilize and switch from multiple technology platforms
- Adaptability to changing environments and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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