Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Access to global on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized leader in the financial services industry with a rich history spanning 175 years. The company is renowned for its commitment to innovation, outstanding customer service, and unwavering support for its customers, communities, and employees. At American Express, the culture is deeply rooted in shared values and leadership behaviors that foster growth, respect, and inclusivity. This environment empowers employees to develop new skills, advance their careers, and contribute meaningfully to the company’s enduring success. Recognized as a premium brand that excels in delivering exceptional service and tailored financial products, American Express has cultivated a reputation... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to collaborate with colleagues in a fast-paced environment
- Professionalism and a positive attitude in all interactions
- Effective communication skills
- Ability to quickly make decisions that prioritize the Card Members’ experience
- Resourcefulness and internet proficiency
- Capability to manage multiple technology platforms
- Physical ability to perform light to moderate lifting tasks
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism with a positive attitude
- Ability to collaborate in a fast-paced, team environment
- Ability to make decisions quickly and effectively
- Resourcefulness and effective use of the Internet
- Ability to utilize multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Capability for light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customer issues or concerns to win brand loyalty
- Employing the Customer First philosophy to meet customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Partnering with food and beverage lounge partners to accommodate Card Members' needs
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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