Customer Experience Concierge, Centurion Lounge - DEN
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Global on-site wellness centers access
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history of 175 years, known for its commitment to innovation, excellence, and customer-centric values. The company prides itself on fostering a culture that supports the holistic well-being of its employees while offering numerous opportunities for career growth, leadership development, and skill enhancement. As part of Team Amex, employees benefit from a collaborative environment where every voice is valued, and work truly makes an impact on the future of the company and the communities it serves. American Express is not only dedicated to back its customers with superior financial... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate in a fast-paced, team environment
- Ability to make quick and effective decisions to prioritize Card Members
- Must be resourceful and capable of internet usage in face-to-face settings
- Ability to utilize and switch between multiple technology platforms
- Adaptability to changing environments and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Must be capable of light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism with a positive attitude
- Ability to collaborate in a fast-paced, team environment
- Quick and effective decision-making skills
- Resourcefulness with internet usage in a face-to-face customer environment
- Ability to use multiple technology platforms with ease
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting capability
- Airline, lounge or travel industry experience preferred
- Travel reservation experience a plus
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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