Customer Experience Concierge, Centurion Lounge - DEN
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history of innovation, strong shared values, and leadership behaviors that set it apart in the industry. The company is dedicated to supporting its customers, communities, and colleagues by fostering a culture of inclusion, growth, and excellence. As part of Team Amex, employees benefit from comprehensive support focusing on holistic well-being, robust opportunities for skill acquisition and professional development, and a chance to contribute meaningfully to the company's dynamic future. American Express has a reputation for delivering differentiated products and exceptional service, which resonates through every role within... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to rely on and collaborate with colleagues
- Ability to make quick, effective decisions
- Must be resourceful using the Internet effectively
- Ability to utilize and switch between multiple technology platforms
- Adapt to an ever-changing environment and be resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every interaction
- Ability to listen to customers' needs and offer confident recommendations
- Exhibiting utmost professionalism and maintaining a positive attitude
- Ability to collaborate in a fast-paced team environment
- Capability to make quick and effective decisions in unanticipated situations
- Proficiency in using the Internet and multiple technology platforms
- Adaptability to an ever-changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting ability
- Airline, lounge or travel industry experience preferred
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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