Customer Experience Concierge, Centurion Lounge - DEN
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Free access to global on-site wellness centers
free and confidential counseling support
career development and training opportunities
Job Description
American Express is a globally renowned financial services company with a venerable history spanning 175 years of innovation and excellence. Known for its commitment to customer-centricity, integrity, and leadership, American Express continues to stand as a leader in the credit card, travel, and concierge service industries. With a corporate culture that upholds shared values and leadership behaviors, American Express invests heavily in its people by fostering an environment that supports holistic well-being, career growth, and leadership development. The company prioritizes diversity and inclusion, ensuring that employees from all backgrounds can thrive and contribute to shaping the company's future success.
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Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Exceptional communication skills
- Professionalism and positive attitude
- Ability to collaborate and work in a team environment
- Ability to make quick decisions effectively
- Resourcefulness and internet proficiency
- Ability to use multiple technology platforms
- Adaptability and resilience
- Light to moderate lifting capability
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers' needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions during unanticipated situations
- Resourcefulness and internet proficiency
- Ability to utilize and switch between multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting capability
- Airline, lounge or travel industry experience preferred
- Travel reservation experience a plus
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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