Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to global on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning over 175 years, known for its commitment to innovation, excellence, and exceptional customer service. With a diverse portfolio of products and services ranging from credit and charge cards to travel services and merchant solutions, American Express consistently strives to enhance the lives of its customers and communities. The company prides itself on fostering a dynamic and inclusive workplace culture that champions leadership behaviors, continuous learning, and holistic well-being, ensuring employees are supported both personally and professionally.
This role is for a Member Service Professional... Show More
This role is for a Member Service Professional... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Must exhibit utmost professionalism and maintain a positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick effective decisions prioritizing Card Members’ experience
- Resourcefulness with effective Internet usage in face-to-face customer environment
- Ability to utilize and switch between multiple technology platforms
- Adaptability and resilience in a changing environment
- Availability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting as required
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Exceptional communication skills to delight customers in every interaction
- Ability to listen to customer needs and offer confident recommendations
- Demonstrated professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues in a fast-paced team environment
- Strong decision-making skills for unanticipated situations prioritizing Card Members’ experience
- Proficient in using the Internet and multiple technology platforms simultaneously
- Adaptability to changing environments and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative solutions to resolve customer issues or concerns to win brand loyalty
- Employing Customer First philosophy to meet customer needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating Card Members’ needs through partnership with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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