Customer Experience Concierge, Centurion Lounge - DEN
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Counseling support
career development and training opportunities
Job Description
American Express, a global leader in financial services, boasts a rich 175-year legacy founded on innovation, shared values, and a steadfast commitment to its customers, communities, and colleagues. Recognized worldwide for its premium credit card offerings and exceptional customer service, American Express continues to innovate and lead in the financial industry. The company culture emphasizes leadership, collaboration, and holistic support for employee well-being, making it a coveted workplace. At American Express, employees experience an empowering environment with numerous opportunities to develop skills, grow as leaders, and advance their careers. The company fosters inclusivity and values diverse perspectives, ensuring that every... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and a positive attitude
- Ability to collaborate with colleagues
- Ability to make decisions quickly and effectively
- Proficient internet usage skills
- Ability to navigate multiple technology platforms
- Adaptability and resilience
- Availability to work flexible shifts including nights weekends and holidays
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills delighting the customer with every interaction
- Ability to listen to customer needs offering confident recommendations resulting in high satisfaction
- Must exhibit utmost professionalism and maintain a positive attitude in all interactions
- Ability to rely on and collaborate with colleagues in a fast-paced team environment
- Ability to make decisions quickly and effectively prioritizing Card Members' experience
- Resourceful and capable of using the internet effectively while assisting customers
- Ability to utilize and switch from multiple technology platforms with ease
- Adaptable and resilient in an ever-changing environment
- Ability to work flexible shifts including nights weekends and holidays
- Light to moderate lifting may be required for certain tasks
- Preferred airline lounge or travel industry experience, travel reservation experience a plus
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter