Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Access to wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Renowned for its innovation and commitment to excellence, American Express has established itself as a leader in the finance and travel industries by consistently delivering superior products and services that enhance the lives of customers worldwide. The company cultivates a culture rooted in shared values, leadership behaviors, and an unwavering dedication to supporting customers, communities, and colleagues alike. This approach creates a supportive and vibrant work environment where employees are encouraged to develop their skills, grow their careers, and contribute meaningfully to the... Show More
Job Requirements
- Ability to work flexible shifts including nights, weekends, and holidays
- Minimum of 1-year recent experience servicing premium customers
- Exceptional communication skills
- Positive attitude and professionalism
- Proficiency with multiple technology platforms
- Ability to make quick decisions and resolve issues
- Resourcefulness in internet use
- Ability to collaborate in a fast-paced team environment
- Light to moderate lifting may be required
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to the customer’s needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourcefulness in using the internet effectively during customer assistance
- Proficiency in switching between multiple technology platforms
- Adaptability and resilience in an ever-changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival
- Taking accountability and ownership of the customer’s experience from beginning to end
- Creating innovative solutions to resolve customer issues and win brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Collaborating with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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