Customer Experience Concierge, Centurion Lounge - DCA
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical benefits
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to global on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning over 175 years. Known for its commitment to innovation and leadership, American Express continues to uphold its long-standing tradition of delivering exceptional value and service to its customers worldwide. The company fosters a culture deeply embedded in shared values and Leadership Behaviors, which collectively create a supportive work environment that encourages professional growth, holistic well-being, and a strong sense of community. Operating at the intersection of finance, customer service, and technology, American Express is dedicated to shaping the future of financial services by empowering employees and... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to make decisions quickly and effectively
- Professionalism and positive attitude in all customer interactions
- Ability to collaborate with colleagues in a fast-paced environment
- Resourcefulness and proficiency with multiple technology platforms
- Ability to adapt to an ever-changing environment
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers' needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick decisions effectively
- Resourceful and capable of using the Internet effectively
- Ability to use multiple technology platforms
- Adaptability to changing environments
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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