Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized leader in the financial services industry, renowned for its 175-year history of innovation, commitment to excellence, and dedication to delivering exceptional customer experiences. The company’s culture is deeply rooted in shared values and leadership behaviors that foster a supportive and inclusive work environment. American Express places a strong emphasis on the holistic well-being of its employees, offering extensive opportunities for personal and professional growth, and creating a workplace where every employee’s voice is valued and their contributions have a meaningful impact on the organization’s future.
The role of the Member Service Professional (MSP... Show More
The role of the Member Service Professional (MSP... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Must be legally authorized to work in the U.S.
- Ability to communicate effectively and professionally
- Capability to adapt to a fast-paced, dynamic work environment
- Basic computer proficiency
- Ability to perform light to moderate lifting when required
- Strong problem-solving skills
- Commitment to delivering exceptional customer service
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate and rely on colleagues in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourcefulness and effective use of the Internet
- Ability to utilize and switch between multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: