Customer Experience Concierge Centurion Lounge - DCA
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history of 175 years dedicated to innovation, customer service, and leadership. Known for its premium credit card offerings and exceptional customer care, American Express has established itself as a leader in providing unparalleled financial products and services. Their culture emphasizes shared values and leadership behaviors that foster a supportive and inclusive environment for employees and customers alike. The company invests significantly in the holistic well-being of its workforce, offering opportunities for career growth, skill development, and leadership advancement. This creates a dynamic workplace where every employee's voice and... Show More
Job Requirements
- Education level not specified
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
- Proficiency in using internet and multiple technology platforms
- Excellent communication and interpersonal skills
- Strong decision-making and problem-solving abilities
- Professional demeanor and positive attitude
- Ability to adapt to a fast-paced, changing environment
- Employment eligibility to work in the U.S. without visa sponsorship
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate in a fast-paced, team environment
- Ability to make quick and effective decisions
- Resourcefulness in using the Internet in a face-to-face environment
- Ability to utilize multiple technology platforms
- Adaptability and resilience in changing environments
- Willingness to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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