Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Retirement plan company match
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Counseling support
Career Development
Job Description
American Express, a global leader in financial services with a rich heritage spanning 175 years, is known for its innovation, customer-centric culture, and commitment to excellence. As a premium financial institution, American Express continually evolves to meet the dynamic needs of its customers, communities, and colleagues. The company's brand is synonymous with superior service, trusted solutions, and a dedication to creating value for its Card Members worldwide. American Express fosters a supportive and inclusive work environment where every team member is valued, and personal and professional growth are prioritized.
The Member Service Professional (MSP) role within the American Express Cen... Show More
The Member Service Professional (MSP) role within the American Express Cen... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of experience in premium customer service
- Experience in travel, airline, or lounge services preferred
- Excellent communication skills
- Ability to work in a fast-paced team environment
- Proficient internet and technology skills
- Flexible to work varied shifts including weekends and holidays
- Physical ability for light to moderate lifting
- Professional demeanor
- Strong decision-making skills
- Willingness to adapt to changing environments
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Experience in airline, lounge, or travel industry preferred
- Passion for delivering proactive customer solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude
- Team collaboration skills
- Ability to make quick and effective decisions
- Resourcefulness with technology tools
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Capacity for light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Taking ownership of the Card Member’s experience from beginning to end
- Creating innovative ways to resolve customer issues or concerns to build brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Collaborating with food and beverage partners to accommodate Card Member needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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