Customer Experience Concierge, Centurion Lounge - DCA
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express, a globally recognized financial services company, boasts a rich 175-year history of innovation, integrity, and commitment to excellence. With a robust foundation rooted in shared values and leadership behaviors, the company is dedicated to supporting its customers, communities, and employees alike. American Express is renowned for its exceptional customer service and innovative financial products that cater to a varied clientele ranging from everyday consumers to premium card members. The organization fosters an inclusive culture where employees' voices matter and where opportunities abound for professional growth, leadership development, and career advancement. Joining American Express means becoming part of a... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Capability to make decisions quickly and effectively
- Professionalism and positive attitude
- Strong communication skills
- Ability to collaborate in a fast-paced, team environment
- Proficient internet and multi-platform technology use
- Physical ability for light to moderate lifting
- Adaptability
- Resilience
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers' needs and offer confident recommendations
- Utmost professionalism and a positive attitude
- Ability to collaborate effectively with colleagues
- Capability to make quick, effective decisions in unanticipated situations
- Resourcefulness and strong internet use skills
- Ability to use multiple technology platforms with ease
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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