Customer Experience Concierge, Centurion Lounge - CLT

Charlotte, NC, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $24.00 - $25.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Competitive base salaries

bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements

20+ weeks paid parental leave

Free access to global on-site wellness centers

free and confidential counseling support

career development and training opportunities

Job Description

American Express is a globally recognized leader in financial services, with a rich 175-year history marked by innovation, strong values, and an unwavering commitment to its customers, communities, and colleagues. Known affectionately as Team Amex, the company prides itself on fostering a culture that supports holistic employee well-being, encourages skill development, leadership growth, and abundant career advancement opportunities. This supportive and inclusive atmosphere is designed to uplift every team member and ensure their voice and ideas are valued, contributing toward shaping the future of American Express.

The Member Service Professional (MSP) role is an integral part of American Express’s custome... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year experience servicing premium customers
Experience in airline, lounge or travel industry preferred
Strong communication and interpersonal skills
Ability to work flexible shifts including nights, weekends, and holidays
Ability to handle moderate lifting
Proficient with multiple technology platforms
Demonstrated customer service orientation and problem-solving skills

Job Qualifications

Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience preferred, including reservation experience
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
Ability to listen to the customer's needs and offer confident recommendations resulting in high satisfaction
Professionalism and positive attitude in all interactions
Ability to rely and collaborate with colleagues in a fast-paced team environment
Ability to make decisions quickly and effectively during unanticipated situations
Resourceful and capable of using the Internet effectively in a face-to-face environment
Ability to utilize and switch between multiple technology platforms with ease
Adaptability to an ever-changing environment and resilience
Ability to work flexible shifts including nights, weekends, and holidays
Light to moderate lifting may be required

Job Duties

Welcoming and providing access to our Card Members upon arrival at reception
Being accountable and taking ownership of the customer experience from beginning to end
Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
Employing the Customer First philosophy in meeting customers' needs and expectations
Providing concierge and lifestyle recommendations
Providing travel consultation and minimal reservation assistance
Accommodating needs of our Card Members by partnering with our food and beverage lounge partners

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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