Customer Experience Concierge, Centurion Lounge - CLT
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match retirement plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Counseling support
Career development opportunities
Job Description
American Express, a global leader in financial services, has built a strong reputation over its 175-year history for innovation, customer commitment, and a culture rooted in shared values and leadership behaviors. Known for its premium products and exceptional service, American Express is dedicated to supporting its customers, communities, and employees. The company fosters a work environment that encourages collaboration, growth, and well-being, reflecting its commitment to the holistic development of its team members. Employees at American Express benefit from comprehensive support for physical, financial, and mental health, alongside numerous opportunities for career advancement and skill development. As part of this... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in premium customer service
- Experience in airline, lounge, or travel industry preferred
- Strong communication and interpersonal skills
- Ability to handle fast-paced work environment
- Proficient with technology and internet research
- Availability to work flexible shifts
- Ability to lift light to moderate weight
- Must maintain professionalism and positive attitude
- Ability to work effectively as part of a team
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Quick decision-making skills
- Resourceful with internet usage in customer service
- Proficient in using multiple technology platforms
- Adaptability and resilience in a changing environment
- Availability to work flexible shifts including nights, weekends, holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Taking ownership of the customer’s experience from beginning to end
- Creating innovative solutions to resolve customers’ issues and build brand loyalty
- Employing Customer First philosophy to meet customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Partnering with food and beverage lounge partners to accommodate Card Members’ needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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