Customer Experience Concierge, Centurion Lounge - CLT
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Wellness centers access
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Known for its dedication to innovation, customer service, and strong corporate values, American Express continuously aims to enhance its brand and relationship with Card Members worldwide. The company thrives by cultivating a supportive culture that empowers its employees through comprehensive development programs, leadership opportunities, and a commitment to holistic well-being. Employees of American Express benefit from a dynamic work environment where their ideas and contributions directly influence the company’s future.
American Express is currently hiring Member Service Professionals (MSPs) for their exclusive Cen... Show More
American Express is currently hiring Member Service Professionals (MSPs) for their exclusive Cen... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Ability to make quick decisions in unexpected situations
- Resourcefulness and Internet proficiency
- Ability to switch between multiple technology platforms
- Adapt to an ever-changing environment and be resilient
- Ability to work flexible shifts including nights, weekends and holidays
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Must exhibit professionalism and maintain positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick decisions prioritizing Card Members' experience
- Resourceful and capable of using the Internet effectively in customer interactions
- Ability to switch between multiple technology platforms
- Adaptability and resilience in a changing environment
- Willingness to work flexible shifts including nights, weekends and holidays
- Ability to perform light to moderate lifting as needed
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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