Customer Experience Concierge, Centurion Lounge - Charlotte Airport
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally renowned financial services company with a celebrated history spanning over 175 years. Known for its commitment to innovation, leadership, and exceptional customer experiences, American Express has established itself as a trusted brand worldwide. The company’s culture is deeply rooted in shared values and leadership behaviors, which foster a supportive and inclusive environment for both customers and colleagues alike. Employees at American Express, known collectively as Team Amex, benefit from extensive opportunities for career development, leadership growth, and learning new skills that empower them to thrive professionally and personally.
American Express places a strong emphasi... Show More
American Express places a strong emphasi... Show More
Job Requirements
- Minimum of 1 year of experience servicing premium customers
- Experience in airline, lounge, or travel industry preferred
- Strong communication and interpersonal skills
- Ability to make quick decisions
- Flexibility to work varied shifts including nights, weekends, and holidays
- Capability to perform light to moderate lifting
- Must be professional and maintain a positive attitude
- Ability to operate multiple technology platforms
- Must be resourceful and adaptable
- Employment eligibility to work in the U.S.
- Ability to work in a fast-paced team environment
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers’ needs and offer confident recommendations resulting in high satisfaction
- Professionalism and positive attitude in all interactions
- Ability to collaborate in a fast-paced, team environment
- Ability to make decisions quickly and effectively prioritizing Card Members’ experience
- Resourcefulness and effective use of technology in a face-to-face customer environment
- Ability to utilize and switch between multiple technology platforms
- Adaptability and resilience in a changing environment
- Flexibility to work nights, weekends, and holidays
- Capability for light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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