Customer Experience Concierge, Centurion Lounge - Charlotte Airport
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a history spanning over 175 years. Known for its commitment to innovation, customer service, and a strong culture rooted in shared values and leadership behaviors, American Express continues to lead the industry through its dedication to card members, communities, and employees. As a member of Team Amex, employees have access to comprehensive support aimed at holistic well-being, numerous learning and leadership development opportunities, and a dynamic work environment that values each individual's contributions and ideas.
American Express is currently seeking a Member Service Professional (MSP) to deliver exceptional s... Show More
American Express is currently seeking a Member Service Professional (MSP) to deliver exceptional s... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year recent experience servicing premium customers
- Must have excellent communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to handle moderate lifting
- Must be resourceful and comfortable using multiple technology platforms
- Must be professional with a positive attitude
- Ability to collaborate effectively with team members
- Must be able to make quick decisions in a fast-paced environment
- Ability to adapt to changing work conditions
- Employment eligibility to work in the U.S.
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and a positive attitude
- Ability to collaborate with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourceful and capable of using the Internet effectively
- Ability to use and switch between multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting capability
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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