Customer Experience Concierge, Centurion Lounge - Charlotte Airport
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Retirement savings plan with company match
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years, renowned for its commitment to innovation, customer service excellence, and strong corporate values. As a leader in the credit card and travel services industry, American Express provides a wide range of products and services aimed at enriching the lives of its Card Members while supporting communities and employees alike. The company’s culture is deeply rooted in shared values and leadership behaviors that drive its mission to back its customers, communities, and colleagues, offering a supportive and growth-oriented environment for employees to thrive.
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Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in premium customer service
- strong communication and interpersonal skills
- ability to work in a fast-paced team environment
- decision-making skills
- tech-savviness including internet and multiple platforms usage
- flexibility in shift work
- physical ability for light to moderate lifting
- legal eligibility to work in the U.S
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer needs and offer confident recommendations
- professionalism and positive attitude
- teamwork and collaboration skills
- ability to make quick and effective decisions
- resourcefulness and internet proficiency
- ability to use multiple technology platforms
- adaptability and resilience
- flexibility to work nights, weekends, and holidays
- ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at the lounge
- taking ownership of the customer experience from beginning to end
- resolving customer issues with innovative solutions to build brand loyalty
- employing a customer-first approach to meet needs and expectations
- providing concierge and lifestyle recommendations
- offering travel consultation and minimal reservation assistance
- collaborating with food and beverage partners to accommodate Card Members’ needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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