Customer Experience Concierge Centurion Lounge - Atlanta
Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Access to on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a global financial services company with a rich heritage spanning over 175 years. Known for its innovation, strong values, and commitment to customer service, American Express has become a leader in the payments industry, serving millions of customers worldwide. The company culture promotes leadership, shared values, and a commitment to the well-being of its customers, communities, and employees. As a member of the American Express team, individuals benefit from comprehensive support for holistic well-being, numerous opportunities for skill development, leadership growth, and career advancement. The company values the voices and ideas of its employees, ensuring their work... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to the customer's needs offering confident recommendations
- Must exhibit utmost professionalism and maintain a positive attitude
- Ability to rely and collaborate with colleagues in a fast-paced, team environment
- Ability to make quick and effective decisions prioritizing Card Members' experience
- Resourceful using the internet while assisting customers face-to-face
- Ability to utilize multiple technology platforms with ease
- Adaptability and resilience in an ever-changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer's needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make quick, effective decisions prioritizing the customer experience
- Proficiency with internet resources and multiple technology platforms
- Adaptability to changing environments
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative solutions to resolve customer issues and build brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Partnering with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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