Customer Experience Concierge Centurion Lounge - Atlanta
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally renowned financial services company with a rich heritage spanning over 175 years. The company is well-regarded for its innovation, commitment to excellence, and leadership in the payments industry. Known for its strong ethical values and customer-centric culture, American Express continuously strives to support its customers, communities, and colleagues. Employees at American Express experience a workplace that values diversity, inclusivity, and professional development. The company offers comprehensive support for holistic well-being, along with abundant opportunities for employees to advance their skills, grow as leaders, and pursue rewarding careers.
The role of the Member Service Professi... Show More
The role of the Member Service Professi... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for proactive customer service
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Maintain professionalism and positive attitude
- Ability to collaborate with colleagues in a team environment
- Decision-making skills in unanticipated situations
- Resourcefulness with internet and technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting
- Employment eligibility to work in the U.S.
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Exceptional communication skills
- Ability to listen and offer confident recommendations leading to high customer satisfaction
- Proven ability to collaborate effectively in a team environment
- Experience in airline, lounge, or travel industry preferred
- Strong problem-solving skills and ability to adapt in a fast-paced environment
- Professionalism and positive attitude in all interactions
Job Duties
- Welcoming and providing access to Card Members upon arrival at the lounge
- Taking ownership of the customer’s experience from beginning to end
- Creating innovative solutions to resolve customers’ issues and enhance brand loyalty
- Utilizing the Customer First philosophy to meet customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Coordinating with food and beverage partners to accommodate member needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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