Customer Experience Concierge Centurion Lounge - Atlanta
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a storied 175-year history distinguished by a culture of innovation, shared values, and leadership behaviors. Established as a leader in the financial industry, American Express is deeply committed to supporting its customers, communities, and employees. The company fosters a nurturing environment where individual voices are valued, and innovative ideas thrive to shape the future of financial services. As part of Team Amex, employees benefit from comprehensive support systems focused on holistic well-being, numerous opportunities for professional growth, leadership development, and skill enhancement. This dynamic work culture encourages employees to make... Show More
Job Requirements
- minimum of 1 year recent experience servicing premium customers
- airline, lounge or travel industry experience preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer needs and offer confident recommendations
- professionalism in all interactions
- collaboration with team members
- ability to make quick and effective decisions
- resourcefulness using the internet
- technology proficiency
- adaptability and resilience
- flexible availability including nights, weekends, holidays
- physical ability for light to moderate lifting
Job Qualifications
- minimum of 1 year recent experience servicing premium customers
- airline, lounge or travel industry experience is preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customers' needs and offer confident recommendations
- ability to exhibit professionalism and maintain positive attitude in all interactions
- ability to collaborate with colleagues in a fast-paced team environment
- ability to make decisions quickly and effectively
- resourcefulness and effective use of the internet
- ability to utilize multiple technology platforms
- adaptability and resilience
- ability to work flexible shifts including nights, weekends, and holidays
- ability to perform light to moderate lifting
Job Duties
- welcoming and providing access to card members upon arrival at reception
- being accountable and taking ownership of the customer's experience from beginning to end
- creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- employing the customer first philosophy in meeting customers' needs and expectations
- providing concierge and lifestyle recommendation
- providing travel consultation and minimal reservation assistance
- accommodating needs of our card members, by partnering with our food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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