Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $22.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Mental Health Resources
Career development opportunities
Job Description
Wonderful Wines is the premium wine division of The Wonderful Company, bringing together three acclaimed wineries — JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards — under one visionary umbrella. This company is celebrated for its innovation, entrepreneurial spirit, and uncompromising dedication to crafting extraordinary wines and unforgettable experiences for wine lovers worldwide. Each winery within the portfolio showcases the finest offerings from California's prized winegrowing regions: JUSTIN is known for its Bordeaux-style blends based in Paso Robles; Lewis Cellars is acclaimed for award-winning Cabernet Sauvignon in Napa Valley; and Landmark Vineyards highlights expressive Sonoma Coast Chardonnay and Pinot... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of relevant experience in hospitality or customer service roles
- proficiency in CRM and reservation systems
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- flexible availability including weekends
- ability to work on-site in Paso Robles, CA or Napa, CA
- ability to handle payment processing and order fulfillment
- adaptability to fast-paced environments
- professionalism in representing luxury brands
Job Qualifications
- Minimum 2 years of experience in hospitality, guest services, or customer-facing roles, preferably within the wine, luxury retail, or resort industries
- experience or knowledge of the wine industry, trade/media visitation, or concierge services is a plus
- must have flexible availability and the ability to work weekends to support guest and business demands
- proven track record in managing reservations, bookings, and event coordination with attention to detail and excellent organizational skills
- experience with order processing, payment handling, and fulfillment coordination including working with both consumer and corporate clients
- proficient in CRM and reservation platforms such as Tock, Commerce 7, RedChirp or similar platforms and Microsoft Office (Outlook, Teams)
- passionate about delivering five-star service and creating memorable guest experiences
- excellent written and verbal communication skills with a confident and professional demeanor suited to represent luxury brands
- strong organizational skills and ability to multitask and adapt quickly in a fast-paced environment
- comfortable attending and supporting in-person events as needed
Job Duties
- Upholds 5-star service standards while providing end-to-end support to ensure efficient and seamless service delivery
- promptly responds to phone calls, emails, and text messages with professionalism, proper verbiage, clarity, and a service-first approach
- delivers intuitive and personalized service by offering tailored suggestions, thoughtful follow-up, and elevated sales recommendations
- completes reservation processes for multiple outlets and events, confirming all pertinent details
- proactively contacts customers to update account information such as expired payment methods, resolve issues like back orders, and facilitate club order transitions
- processes one-time wine orders for various customer segments, including Members, Non-Members, Corporate/B2B clients, and internal employees
- manages club member shipments by modifying product selections, adjusting shipping schedules, and personalizing delivery frequency
- coordinates high-volume and specialized orders for corporate clients, virtual tastings, and employee gifting programs in collaboration with the Client Development team
- supports the Customer Experience Manager by fielding calls and providing administrative support when necessary
- collaborates cross-functionally with compliance, fulfillment, and client development teams to ensure smooth operations and seamless guest experiences
- demonstrates thorough knowledge of experiences at JUSTIN Vineyards and sister properties, presenting options that best suit guests' needs
- maximizes profit by upselling experiences while building lasting relationships with guests and Wine Society members
- represents the company at in-person events as needed
- maintains knowledge of local Napa Valley attractions, wine tours, tastings, and events, to enhance guest interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: