Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $22.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Career advancement opportunities
wellness programs
Job Description
Wonderful Wines is the premium wine division of The Wonderful Company, uniting three iconic wineries: JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards. As part of the prestigious Wonderful Company, a Fortune Top 100 Place to Work and PEOPLE's #1 Company That Cares, Wonderful Wines is known for its innovation, entrepreneurial spirit, and relentless pursuit of excellence. The company focuses on crafting extraordinary wines and providing unforgettable guest experiences. The portfolio spans the best of California's winegrowing regions, featuring Bordeaux-style blends from JUSTIN Vineyards in Paso Robles, award-winning Cabernet Sauvignon from Lewis Cellars in Napa Valley, and expressive Sonoma... Show More
Job Requirements
- Must have flexible availability and the ability to work weekends to support guest and business demands
- capable of managing multiple priorities in a fast-paced environment
- high school diploma or equivalent required
- prior experience in customer service or hospitality
- ability to communicate clearly and professionally with guests and team members
- proficiency with reservation and CRM systems
- strong interpersonal skills
- willingness to learn and adapt
- ability to work on-site in Paso Robles, CA or Napa, CA
- legal authorization to work in the United States
Job Qualifications
- Minimum 2 years of experience in hospitality, guest services, or customer-facing roles, preferably within the wine, luxury retail, or resort industries
- experience or knowledge of the wine industry, trade/media visitation, or concierge services is a plus
- proven track record in managing reservations, bookings, and event coordination with attention to detail and excellent organizational skills
- experience with order processing, payment handling, and fulfillment coordination, including working with both consumer and corporate clients
- proficient in CRM and reservation platforms (Tock, Commerce 7, RedChirp) or similar platforms and Microsoft Office (Outlook, Teams)
- passionate about delivering five-star service and creating memorable guest experiences
- excellent written and verbal communication skills, with a confident and professional demeanor suited to represent luxury brands
- strong organizational skills and ability to multitask and adapt quickly in a fast-paced environment
- comfortable attending and supporting in-person events as needed
Job Duties
- Upholds 5-star service standards while providing end-to-end support to ensure efficient and seamless service delivery
- promptly responds to phone calls, emails, and text messages with professionalism, proper verbiage, clarity, and a service-first approach
- delivers intuitive and personalized service by offering tailored suggestions, thoughtful follow-up, and elevated sales recommendations
- completes reservation processes for multiple outlets and events, confirming all pertinent details
- proactively contacts customers to update account information (e.g., expired payment methods), resolve issues (e.g., back orders), and facilitate club order transitions
- processes one-time wine orders for various customer segments, including Members, Non-Members, Corporate/B2B clients, and internal employees
- manages club member shipments by modifying product selections, adjusting shipping schedules, and personalizing delivery frequency
- coordinates high-volume and specialized orders for corporate clients, virtual tastings, and employee gifting programs in collaboration with the Client Development team
- supports the Customer Experience Manager by way of fielding calls and providing administrative support when necessary
- collaborates cross-functionally with compliance, fulfillment, and client development teams to ensure smooth operations and seamless guest experiences
- demonstrates thorough knowledge of experiences at JUSTIN Vineyards & Winery and sister properties, presenting options that best suit guests’ needs
- maximizes profit by upselling experiences while building lasting relationships with guests and Wine Society members
- represents the company at in-person events as needed
- maintains knowledge of local Napa Valley attractions, wine tours, tastings, and events, to enhance guest interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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