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Customer Experience Associate

Job Overview

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Employment Type

Temporary
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Compensation

Hourly
Exact $17.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Commission(s)
flexible schedule
employee discount
Paid holidays
Health Insurance
Retirement Plan

Job Description

Kith is a renowned lifestyle brand and specialty retailer established in 2011 in New York City. It offers seasonal collections of men's, women's, and children's apparel, accessories, and footwear that are deeply rooted in personal storytelling and a unique aesthetic. The brand is widely recognized for its meticulous attention to detail in fabrication and design, creating products that bridge nostalgia with contemporary culture through collaborations with best-in-class partners. Operating 16 standalone boutiques worldwide along with 3 shop-in-shops, Kith has expanded its footprint significantly. Additionally, Kith Treats, a concept born from founder Ronnie Fieg’s childhood love for cereal, operates across 10... Show More

Job Requirements

  • Open and flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays
  • Availability to consistently work weekends, special projects, drops/releases or as the business' needs require
  • 1+ year(s) experience in a retail sales position
  • Efficient time management skills
  • Ability to multi-task and manage multiple projects at once
  • Standing and walking for prolonged periods of time
  • Ability to lift and move 25lbs
  • Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools
  • Ability to stand and walk for prolonged periods of time

Job Qualifications

  • 1+ year(s) experience in a retail sales position
  • 1+ year(s) in customer service roles, preferred but not required
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required
  • Strong communicator
  • Team-player
  • Self-starter
  • Adaptive and resourceful
  • Personable and welcoming
  • Energetic
  • Consistent positive energy

Job Duties

  • Communicate with the management team for overall responsibilities and directions on projects and tasks
  • Greet, assist, and provide best-in-class customer service to all Kith customers
  • Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience
  • Under the direction of the management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions
  • Provide friendly, professional, and accurate service at the registers
  • Partner with the management team to execute action plans in the most efficient way possible
  • Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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