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Customer Experience Associate at Kith

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Kith

Customer Experience Associate

Burbank, CA, USA|Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $20.50 - $21.00
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Work Schedule

Flexible
Weekend Shifts

Job Description

Kith is a dynamic lifestyle brand and specialty retailer founded in 2011 in New York City. The brand is renowned for its unique approach to personal storytelling through its seasonal collections, which include men’s, women’s, and children’s apparel, accessories, and footwear. Kith emphasizes uncompromising attention to detail in fabrication and design, setting itself apart in the retail industry by blending nostalgia with modernity. Under the leadership of Founder, CEO, and Creative Director Ronnie Fieg, Kith has evolved into a global brand recognized for its collaborations with top-tier partners and its innovative retail experiences.

Kith operates 16 standalone boutiques wo... Show More

Job Requirements

  • Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays
  • Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require
  • 1+ year(s) experience in a retail sales position
  • 1+ year(s) in customer service roles, preferred but not required
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required
  • Efficient time management skills
  • Ability to multi-task and manage multiple projects at once
  • Standing and walking for prolonged periods of time
  • Ability to lift and move 25lbs
  • Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools
  • Ability to stand and walk for prolonged periods of time

Job Qualifications

  • 1+ year(s) experience in a retail sales position
  • 1+ year(s) in customer service roles, preferred but not required
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required
  • Strong communicator
  • Team-player
  • Self-starter
  • Adaptive and resourceful
  • Personable and welcoming
  • Energetic
  • Consistent positive energy

Job Duties

  • Communicate with the management team for overall responsibilities and directions on projects and tasks
  • Greet, assist, and provide best-in-class customer service to all Kith customers
  • Support the client advisors to ensure clients are receiving genuine and efficient service both during and after their store experience
  • Under the direction of the management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions
  • Provide friendly, professional, and accurate service at the registers
  • Partner with the management team to execute action plans in the most efficient way possible
  • Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies
  • Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations
  • Assist in completion and accuracy of any/all operational tasks, as business needs
  • Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations
  • Partner with management and visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met
  • Properly communicate sell-through, to ensure product availability
  • Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business
  • Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations
  • Aid during any Visual initiatives, as needed
  • Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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