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AAFES

Customer Experience Associate

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.38
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Work Schedule

Flexible
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Benefits

flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
access to base facilities
Mass Transit program

Job Description

The Exchange is a distinguished retail organization dedicated to serving military members and their families, along with individuals who are committed to supporting those who serve. Recognized as an award-winning team, the Exchange offers a variety of retail opportunities across multiple departments, including front-end cashier positions, Express stores, and Class 6 stores. This organization uniquely contributes back to the military community by donating two-thirds of its annual earnings, making it a place where employees not only grow their careers but also make a meaningful impact. Working at the Exchange means joining a committed team focused on growth, development, and giving... Show More

Job Requirements

  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred

Job Qualifications

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred
  • Cash handling experience preferred

Job Duties

  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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