Customer Experience and Logistics Rep

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Bi-weekly pay
Holiday pay

Job Description

Groome Transportation is a well-established transportation company specializing in airport shuttle services. Known for their commitment to providing safe, reliable, and customer-focused shuttle operations, Groome Transportation serves a variety of clients who depend on efficient and timely transportation solutions. The company places high importance on safety compliance, adherence to Department of Transportation regulations, and delivering an excellent customer experience. With a focus on innovation and quality service, Groome Transportation utilizes advanced cloud-based digital tracking and scheduling software to manage its fleet and shuttle operations. The company prides itself on its inclusive, diverse, and supportive work environment that supports career advancement... Show More

Job Requirements

  • Ability to communicate effectively
  • embraces diverse people, thinking and styles
  • minimum 18 years of age
  • reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
  • strong computer skills and web-based software applications
  • college degree preferred and/or relevant experience
  • successfully pass a pre-employment background screening and drug testing

Job Qualifications

  • College degree preferred and/or relevant experience
  • safety and service-oriented individuals
  • quickly identifying and owning customer issues
  • making quality decisions and actively searching for solutions to problems
  • interacting with a diverse group of customers and colleagues
  • willing to learn and use company technology
  • looking for opportunities to advance and manager in training opportunities
  • punctual and flexible individuals with a team mindset
  • availability to work nights, days, weekends and holidays
  • reliable transportation to work

Job Duties

  • Assume lead of shift, take report from prior shift focusing on contiguous safe operations
  • trip capacity management to increase capacity as demand dictates
  • oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers, as needed, for trips with high passenger demand
  • ensure fleet is fueled, cleaned, and departs on time from all scheduled departure locations
  • utilize cloud-based digital tracking sheets to update and maintain operation management logs, while simultaneously utilizing reservation/scheduling software
  • monitor route road conditions and assess re-route possibilities, informing drivers, as needed, to ensure safe operations
  • provide support and detailed information for drivers, fleet services and management including communicating issues related to passenger accommodations, weather, accidents, road hazards and other items that impact safe and efficient operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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