Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Bi-weekly pay
Holiday pay
Paid on-the-job training
development opportunities
Job Description
Groome Transportation is a reputable transportation company specializing in providing premier airport shuttle services. With a commitment to customer satisfaction and safety, Groome Transportation operates a dynamic and fluid shuttle service, ensuring seamless connectivity for travelers. The company is known for its adherence to corporate and Department of Transportation (DOT) regulations, maintaining high standards in fleet management and customer service. Groome Transportation offers its employees a safe, friendly, and inclusive work environment with opportunities for career advancement and professional growth.
The Airport Shuttle Operations Manager role at Groome Transportation encompasses managing all aspects of shuttle operations. This position requires oversee... Show More
The Airport Shuttle Operations Manager role at Groome Transportation encompasses managing all aspects of shuttle operations. This position requires oversee... Show More
Job Requirements
- Minimum 18 years of age
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Successfully pass a pre-employment background screening and drug testing
- Embraces diverse people, thinking and styles
- Ability to communicate effectively
- Strong computer skills and web-based software applications
- College degree preferred and/or relevant experience
Job Qualifications
- Safety and service-oriented individual
- Ability to communicate effectively
- Strong computer skills and web-based software applications
- College degree preferred and/or relevant experience
- Willing to learn and use company technology
- Looking for opportunities to advance and manager in training opportunities
- Punctual and flexible individual with a team mindset
- Availability to work nights, days, weekends and holidays
- Reliable transportation to work
- Embraces diverse people, thinking and styles
Job Duties
- Assume lead of shift, take report from prior shift focusing on contiguous safe operations
- Trip capacity management to increase capacity as demand dictates
- Oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers as needed for trips with high passenger demand
- Ensure fleet is fueled, cleaned, and departs on time from all scheduled departure locations
- Monitor route road conditions and assess re-route possibilities, informing drivers as needed to ensure safe operations
- Provide support and detailed information for drivers, fleet services, and management including communicating issues related to passenger accommodations, weather, accidents, road hazards and other items that impact safe and efficient operations
- Support management with emergency action procedures
- Report all accidents, incidents and injuries to management immediately
- Initiate coordination of injury hotline for employees and/or emergency medical services as required for accidents, incidents and injuries based on the situation
- Administer post-accident DOT testing and prepare initial accident reports accurately and thoroughly
- Perform in-house drug and alcohol tests as required per corporate and DOT regulations
- Anticipate potential customer service issues and coordinate with management and staff to resolve in advance and maintain communication with customers
- Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issues when able but elevate through chain of command as appropriate
- Be empathetic to customers while deescalating situations, providing a balance between customer needs and company policy
- Assist drivers with logging into tablets, completing DVIRs, accepting changes and utilizing software for electronic inspection reports, logging hours of service, and passenger itineraries
- Attend safety and policy training to ensure customers and our team are safe at all times
- Fleet support and management utilizing cloud-based digital tracking sheets and/or software system to update and maintain fleet availability and issues for Fleet Services
- Remove fleet from service if safety issues are reported and report appropriately to management team
- Adhere to fleet transfer and out of service policies
- Perform daily IT and other audits as part of shift change and report discrepancies to management
- Adhere to and enforce all corporate, local and federal safety policies, inclusive of DOT, OSHA, child safety seat, etc.
- Demonstrate friendly and professional internal and external customers interactions at all times
- Perform daily reconciliations as required
- Provide detailed shift summaries to management and operations team to ensure a safe, informed contiguous operations between shifts
- Work effectively in a fast-paced, dynamic environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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