Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,115.00 - $105,106.00
Work Schedule
Standard Hours
Benefits
vacation
Holidays
sick leave
Health Insurance
Dental Insurance
Life insurance
supplemental life insurance
long-term disability insurance
voluntary accidental death and dismemberment insurance
retirement plans
flexible spending accounts
Long-term care insurance
Deferred compensation investment program
Employee Discounts
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary shared leave program
training programs
longevity pay
credit union
Employee assistance program
Injury leave
community volunteer events
Job Description
The City of Wichita operates Wichita Dwight D Eisenhower National Airport, a significant regional airport located in Wichita, Kansas. As an essential transportation hub, the airport serves thousands of passengers annually, offering a variety of air services, concessions, and amenities designed to enhance the overall travel experience. Managed by the city's Airport department under the AP Administration division, the airport is committed to maintaining high service standards and innovative customer experiences. The City of Wichita employs a diverse team of professionals dedicated to airport management, marketing, and communications, fostering community engagement and business development to support the airport's growth and... Show More
Job Requirements
- Ability to communicate clearly and effectively, both orally and in writing
- Knowledge of excellent customer service practices and principles
- Ability to develop and maintain effective working relationships with staff at all levels of an organization, public officials, elected officials, and the public
- Knowledge of the functions, practices and principles of information processing, analysis and management
- Knowledge of software and web development tools useful in communicating and marketing Airport programs and services
- Knowledge of and ability to utilize Microsoft Office products
- Knowledge of principles and practices of communications, public relations, advertising, and social and traditional messaging platforms
- Ability to deliver effective oral presentations
- Ability to plan, organize and implement complex plans to meet stakeholder information-sharing objectives
- Ability to develop strategic, measurable, multimedia communication projects and campaigns that engage and persuade targeted audiences
- Skilled in social media platforms, marketing, and advertising principles
- Requires ability to acquire and maintain a valid Kansas driver's license
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace
- Must be legally authorized to work in the United States without the need of sponsorship
- Must successfully pass a mandatory ten-year background investigation, including employment, driver's license, security threat assessment, and criminal history records check
- Must pass a pre-employment physical and drug screening
Job Qualifications
- Bachelor's degree in marketing, communications, business administration, public relations, or a related field preferred
- Two years of professional experience developing and implementing marketing campaigns, customer service programs, or business development strategies
- Knowledge of excellent customer service practices and principles
- Ability to communicate clearly and effectively, both orally and in writing
- Skilled in social media platforms, marketing, and advertising principles
- Ability to develop strategic, measurable, multimedia communication projects and campaigns
- Experience in the aviation or airport industry is a plus
- One year of supervisory experience preferred
- Experience creating digital or print marketing materials with graphic design tools preferred
- Experience conducting market research, analyzing customer feedback, and using findings to improve strategies
- Experience managing social media platforms
Job Duties
- Ensure service levels provided by tenants and airport staff are at acceptable and consistent levels
- Stay abreast of industry trends and innovations in amenities and concession offerings and right size them for ICT
- Research products and services that may be implemented to enhance the customers' experience
- Maintain effective communications with airlines, concessionaires, service providers and the TSA to identify and resolve issues that impact passengers
- Manage the airport's customer service programs and Information Desk personnel
- Plan and implement special activities for holidays and inaugural events
- Manage the airport's social media channels with engaging content, pictures, and videos
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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