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Job Overview
Employment Type
Hourly
Full-time
Compensation
Hourly
Range $18.00 - $26.70
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Paid sick leave
Paid vacation
Paid holidays
performance-based incentives
Health Insurance
Dental Insurance
Paid Time Off
Job Description
CarMax is a pioneering force in the automotive retail industry, known for revolutionizing the way customers buy used cars with honesty, transparency, and integrity. Established as the nation’s largest retailer of used vehicles with over 200 locations across the United States, CarMax has set a high standard for customer experience, creating a welcoming and trustworthy environment for car buyers and sellers alike. The company’s commitment to diversity, employee growth, and community engagement has earned it recognition as one of the FORTUNE 100 Best Companies to Work For. At CarMax, an amazing team of over 25,000 associates collaborates to deliver iconic... Show More
Job Requirements
- Sales and customer service experience, preferred
- Ability to thrive in a fast-paced sales environment
- Good listening skills
- Strong customer focus
- High self-motivation
- Strong written and verbal communication skills
- Ability to learn and master new technologies
- Strong computer skills
- Open availability including nights, weekends, and holidays
- Willingness to shift schedules twice per year
- Must meet minimum technology requirements including internet type and speed
- Must live within 60 miles or 1 hour of the CEC location
Job Qualifications
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies
- Strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Must meet minimum technology requirements, type of internet service and speed of internet service
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Job Duties
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Salespersons License in specific states, may require testing and travel as some states request physical presence to apply for the license
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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