Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $48.00 - $70.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
One Medical Membership
401k Employer Match
Flexible PTO
Fertility HRA
work from home stipend
Wellness stipend
Parental leave
Relocation support
Pet insurance
Job Description
Ramp is a forward-thinking financial technology company dedicated to transforming how modern finance teams operate in the era of artificial intelligence. Established in 2019, Ramp provides a comprehensive financial operations platform that is designed to empower companies to save valuable time and resources. The company’s all-in-one solution seamlessly integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced with built-in intelligence to ensure every dollar and hour is maximized effectively. Serving over 45,000 diverse customers ranging from family-owned farms to leading e-commerce giants and even space startups, Ramp has helped save more than $10 billion and... Show More
Job Requirements
- Ability to work evenings, weekends, and some holidays, familiarity with AI-powered tools or workflow automation in customer support, comfort working in a high-growth or startup environment where processes evolve quickly, experience with Zendesk or other customer support platforms, high school diploma or equivalent, previous customer service experience preferred
Job Qualifications
- Comfort and confidence on the phone as primary support channel, strong customer focus with empathy under pressure, excellent verbal and written communication, ability to quickly learn Ramp's platform and apply product knowledge, strong analytical and problem-solving skills, persistence in driving issues to resolution with internal teams, high reliability and professionalism in live support environments, comfort working toward performance metrics in a results-driven role
Job Duties
- Serve as the first line of support for Ramp customers primarily over the phone, troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking, deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment, take ownership of escalations, ensuring tickets move forward through the appropriate internal teams, adapt quickly to new tools, product releases, and process changes including AI-powered workflows, meet and exceed key performance standards including CSAT, QA, and speed-of-service metrics, contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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