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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
incentive plan
Training and Development
employee discount
Retirement Plan
Job Description
Sysco Corporation is a global leader in foodservice distribution, renowned for its vast network and commitment to exceptional customer service. With over 71,000 colleagues and a fleet exceeding 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide, serving more than 700,000 customer locations. The company is dedicated to providing high-quality food products and services to a wide range of clients including restaurants, healthcare and educational facilities, lodging establishments, and other foodservice operators. Sysco's extensive reach and comprehensive logistics capabilities enable it to be at the heart of food and service, delivering excellence in every interaction.
The position avail... Show More
The position avail... Show More
Job Requirements
- High school diploma or equivalent
- 1 years in a customer service function or related skill
- customer centric and internet savvy
- strong MS Office skills
- must be authorized to work in the United States
Job Qualifications
- High school diploma or equivalent
- 1 years in a customer service function or related skill
- customer centric and internet savvy
- strong MS Office skills
- restaurant supply/commercial food service experience preferred
- superior time-management skills
- ability to multi-task and stay focused on critical objectives
- a positive, can-do attitude is a must
- able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential
- ability to write short correspondence
- ability to accurately spell
- ability to speak and write English in a clear, understandable manner
- ability to accurately follow detailed procedures and processes
- ability to work with a diverse group of people
- ability to work comfortably under pressure
- ability to work independently and with a group on various on-going projects simultaneously
- must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions)
- ability to concentrate for extended periods of time
- excellent oral and written communication skills
- ability to plan and organize time and projects efficiently
- excellent critical thinking and problem solving skills
- ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups
- ability to act in an ethical, honest and professional manner at all times
- desire to work independently as well as in a team environment
- maintain discretion with all company information regarding customers, pricing, products, and procedures
Job Duties
- Proactively communicate to all internal and external related parties to exceed customer's expectations
- respond timely and accurately to all incoming customer correspondence along with thorough documentation
- receive customers' requests by telephone, email or chat, analyze requests, provide information requested or ascertains who best can provide the information, and route the request to the proper person
- demonstrate ownership of customer requests with follow through, documentation and complete resolution
- assist in returns and replacements as needed
- analyze transactions, correct records, and adjust errors
- provide accurate information regarding pricing and availability of in-stock items
- resolve customer questions related to orders, place orders where opportunity is present
- maintain 90% minimum average in customer service and sales area quality assurance reviews
- remain current with product knowledge by attending vendor meetings/training and participating in provided training/education
- manage time effectively, meet personal goals and work effectively with other members of the distribution team
- report any system or product inaccuracies timely
- follow company policies and procedures
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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