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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
paid company holidays
Professional development opportunities
Job Description
Pine Environmental Services is a reputable company recognized for its commitment to offering top-tier environmental and safety solutions through innovative equipment rental and sales. As a leading entity in the environmental services sector, Pine Environmental Services prides itself on delivering outstanding customer service and maintaining a strong, supportive workplace culture. The company is dedicated to investing in its employees' health, well-being, and professional growth, reflected in its comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, three weeks of paid time off accrued bi-weekly, eight paid company holidays, voluntary benefits, and ongoing professional... Show More
Job Requirements
- High school diploma or GED or higher
- At least two years of customer service experience preferably in environmental, safety, or rental
- Excellent communication skills
- Analytical thinking and problem-solving abilities
- Flexibility to work effectively in a team and fast-paced setting
- Microsoft Office proficiency
- Ability to lift up to 25 pounds assisted or unassisted
- Capability to perform physical activities such as walking, standing, bending, stretching, and climbing a ladder
- Willingness to maintain a clean and organized office environment
Job Qualifications
- High school diploma or GED or higher
- Minimum of two years customer service experience, preferably in the environmental, safety, or rental field
- Excellent communication skills including written, verbal, interpersonal, and phone
- Ability to think analytically and focus on problem troubleshooting
- Flexible and strong team player able to work in a fast-paced environment
- Proficiency in Microsoft Office applications
Job Duties
- Intake customer inquiries for equipment rental, order status, and general questions
- Develop and issue quotes for our products and services
- Follow up on quotes, record in Pine’s database the outcome
- Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood
- Assist in branch sales and marketing efforts through outgoing phone calls and emails
- Communicate customer order confirmations and follow up upon delivery
- Update Pine’s database with details and call-off information
- Assist in scheduling delivery and pick-up of orders
- Assist in locating equipment and shipping logistics
- Help provide solutions when customers have issues
- Enter repair orders when needed
- Setup product replacement when needed
- Maintain contract files and customer correspondence
- Record and investigate customer inquiries
- Process purchase orders when necessary
- Bill and invoice customers
- Process credit card transactions when needed
- Promote a positive health and safety attitude and workplace
- Have a basic understanding of our equipment and how it’s used
- Keep a clean, organized well-maintained office
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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