Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
401k
Free employee cafeteria
Free parking
employee bonus program
internal promotion opportunities
Tuition Reimbursement
Job Description
Harrah's Philadelphia Casino and Racetrack is one of the premier entertainment destinations in the Philadelphia area, known for its vibrant atmosphere and exceptional guest experiences. This award-winning casino and racetrack has been recognized consistently as a top workplace, earning a spot in the Top 10 Work Places by Philly.com for four consecutive years and proudly holding the title as the Number 1 Top Work Place in the Philadelphia area in 2016. With over 100,000 square feet of gaming excitement, Harrah's offers guests an immersive experience featuring more than 2,400 slot machines, live racing with scenic views of the Delaware River,... Show More
Job Requirements
- Bachelor's degree in Business Administration, Marketing or equivalent
- Minimum three years supervisory customer service or casino-related experience
- Pass pre-employment screenings and tests
- Meet state and local regulatory requirements
- Sign non-disclosure and non-compete agreements
- Pass drug test upon job offer
- Speak, read, write, and understand English
- Ability to work independently and under minimal supervision
- Ability to respond calmly and make decisions under pressure
- Work in environments with secondhand smoke and noise
- Flexible schedule with availability for long hours and telemarketing calls
- Physical ability to walk over 5 miles during workday
- Ability to sit and stand for prolonged periods
- Obtain and maintain Pennsylvania Gaming Control Board license
Job Qualifications
- Bachelor's degree in Business Administration, Marketing or equivalent
- Minimum of three years experience in a supervisory capacity with customer service or three years in Casino Operations, Marketing, Player Development, or industry sales
- Outstanding communication and organization skills
- Proficient PC skills
- Ability to work independently with minimal supervision
- Excellent customer service and problem-solving skills
- Ability to respond calmly and rationally to customer needs
- Strong understanding of regulatory requirements
- Ability to maintain confidentiality and professionalism
- Effective teamwork and collaboration skills
Job Duties
- Book all guest trip accommodations flawlessly including special event, restaurant, show, hotel, transportation, and special amenities reservations
- Handle and resolve player problems or service issues promptly
- Maintain goodwill with all guests and ensure awareness of property special events and promotions
- Act as customer listening post and forward feedback to managers
- Seek out target players and introduce them to products and programs
- Build relationships through VIP contact strategy using outbound communication channels
- Promote offers, amenities, special events, and drive revenue from target guests
- Comply with state and local regulatory requirements and maintain professionalism
- Plan and schedule targeted guest trips and leverage marketing programs to drive loyalty
- Use systems to track complimentary items, guest contacts, and event reservations
- Maintain understanding of competitive environment and company differentiation
- Collaborate with departments to ensure player satisfaction and maintain communication
- Maintain confidentiality of player accounts and company information
- Demonstrate superior customer service skills, positive attitude, and enthusiasm
- Anticipate guest needs and execute service programs including service recovery
- Promote Total Rewards programs and provide warm greetings and farewells to guests
- Represent Harrah's positively at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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