Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Fontainebleau Las Vegas is a premier luxury resort and casino known for its dynamic nightlife scene and exceptional hospitality services. Situated in the heart of Las Vegas, this world-class destination offers an unparalleled entertainment experience, combining high-end amenities with vibrant nightlife to attract visitors from around the globe. As a leader in the hospitality industry, Fontainebleau Las Vegas prides itself on delivering outstanding guest services, innovative experiences, and an inclusive work environment. The resort fosters a culture of diversity and inclusion, promoting equal opportunities and a sense of belonging among all its team members.
The Director of Customer Develop... Show More
The Director of Customer Develop... Show More
Job Requirements
- Must be at least 21 years of age
- Bachelor’s degree in hospitality management, business administration, or related field or equivalent combination of education and experience
- Six years of experience in customer development, customer relationship management, or related role within nightlife or hospitality industry
- Strong understanding of nightclub industry, market dynamics, and customer preferences
- Exceptional leadership and management skills
- Highly motivated and energetic personality
- Strong financial acumen
- Excellent communication and interpersonal skills
- Ability to implement strategic and operational plans, budgets, and best practices
- Ability to influence and drive collaboration
- Ability to provide leadership and mentorship
- Demonstrated ability to maintain high-quality service levels
- Advanced computer skills including MS Office proficiency
- Strong organizational and problem-solving skills
- Ability to maintain confidentiality of sensitive information
- Willingness to work a flexible schedule including holidays, nights, and weekends
- Ability to work in a fast-paced, busy, and stressful environment
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or a related field and/or equivalent combination of education and experience
- Six years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry
- Strong understanding of the nightclub industry, market dynamics, and customer preferences
- Exceptional leadership and management skills, with the ability to motivate and inspire teams
- Highly motivated and energetic personality with a strong commitment to excellence in hospitality
- Strong financial acumen, with the ability to analyze financial data and make informed decisions
- Excellent communication and interpersonal skills
- Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices
- Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
- Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- Demonstrated ability in maintaining consistent, high-quality service levels
- Advanced computer skills, including proficiency in MS Office
- Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
- Ability to maintain confidentiality of sensitive guest and company information
Job Duties
- Develop and execute effective strategies to attract new customers and increase the customer base of all nightlife
- Identify target markets, conduct market research, and implement targeted promotional campaigns to reach potential customers
- Collaborate with the marketing team to create compelling advertising and promotional materials to engage and retain existing customers
- Monitor customer feedback and satisfaction levels to identify areas for improvement and implement appropriate strategies to enhance the overall customer experience
- Build and maintain strong relationships with key customers, influencers, and industry stakeholders to maximize customer loyalty and repeat business
- Act as the main point of contact for customer inquiries, concerns, and feedback, and proactively address and resolve any issues to maintain positive customer relations
- Regularly communicate with customers through various channels, including social media, email newsletters, and in-person interactions, to provide updates on upcoming events, promotions, and personalized offers
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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