Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $145,000.00 - $150,000.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
Voluntary Accident Insurance
Voluntary hospital plans
Employee assistance program
Commuter Benefits
Employee Discounts
Job Description
Gate Gourmet is a leading global airline catering company dedicated to enhancing the travel experience by delivering exceptional culinary services. As a strategic partner to airlines worldwide, Gate Gourmet specializes in the development of innovative menus and culinary concepts across a diverse range of cuisines including Asian, Modern European, and Ethnic styles. The company prides itself on aligning its culinary offerings with the unique brand values and corporate identity of each airline client, ensuring a consistent and memorable in-flight dining experience. Employing a global network of kitchen operations and leveraging approved suppliers, Gate Gourmet balances quality with budgetary, dietary, and... Show More
Job Requirements
- Apprenticeship, AOS or compatible degree in culinary arts and/or bachelor's degree in business and/or hospitality
- Catering diploma or city and guilds, or other appropriate qualification
- 3 to 5 years of experience within in-flight catering preferred
- 4 years of menu development and operational experience
- Working knowledge and experience of HACCP stands and equivalent
- Ability to travel up to 60 percent domestically and internationally
- Must be able to stand, bend, lift, and move intermittently during work schedules of 10 plus hours
- Must be able to withstand a normal production kitchen facility where there may be physical discomfort due to varying temperature and noise levels
- Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty five pounds
- Occasionally requires working weekends and holidays
- English language skills required
Job Qualifications
- Apprenticeship, AOS or compatible degree in Culinary Arts and/or Bachelor's Degree in Business and/or Hospitality
- Catering diploma or City and Guilds, or other appropriate qualification
- 3-5 years of experience within in-flight catering preferred
- 4 years of Menu Development and operational experience
- Global style, proficiency in fusion cooking
- Previous menu development responsibility in a fine dining environment
- A sound knowledge and experience of Asian cuisines and modern European cuisines
- Working knowledge and experience of HACCP stands and equivalent
- Experience presenting to clients/customers and building/maintaining appropriate relationships
- Strong culinary background
- Understanding of large scale production and assembly
- Clear understanding of hospitality and service and the customer experience
- Ability to present a culinary vision utilizing all 5 senses
- Project management skills
- Diverse/multi-cultural interpersonal skills
- Independent and pro-active leader
- Process oriented and results driven
- Capability to keep the hand on the pulse of the culinary world including trends, organizations and personnel
- Passionate about food and teaching culinary techniques
- Current in the latest food production techniques
- Current in the latest food trends
- Aware of Super Food and Functional Food principles
- Aware of caloric intake and basic dietary requirements
- Aware of religious meal requirements including HALAL, Kosher, Hindu
- Proficient in Microsoft Office
- Relationship and strategic account management skills
- Capacity to manage the movement and schedules of colleagues and customers globally
- Able to speak publicly and represent Gate Gourmet with confidence and professionalism
- Proficient culinary knowledge of terms, procedures and practices and be able to teach these techniques
- Excellent customer interaction and presentation skills and be able to teach these techniques
- Good interoffice skills, pleasant, professional office demeanor
- Must exhibit patience and mentor-like abilities
- English language skills required, additional languages a plus
Job Duties
- Ensures Gate Gourmet can deliver world class menu development and production services to a strategic customer that reflects the airline's signature culinary style
- Be the Gate Gourmet expert with respect to the customer experience the airline creates and consistently deliver to its passengers through in-flight meals
- Secures the confidence of the customer and strengthen the levels of consistent quality service
- Assists the customer with the development of food philosophies and standards and ensure Gate Gourmet has the capability to deliver consistently against the customers culinary standards
- Builds relationships with Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables. Articulate the customer needs with respect to raw materials, identify and secure suppliers to meet the requirements, potentially outside Gate Gourmet's supplier list
- Partners with the Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production and ensure menus are consistently executable in-flight via Gate Gourmet or supplier partner production environment
- Be a trusted point of contact for the customer regarding Menus, Food and Kitchen service requirements
- Works closely with Gate Gourmet's Total Cost Management (TCM) organization. Assure new specifications, recipes and photos are properly documented and delivered for pricing analysis
- Monitors customer feedback and ensure appropriate corrective actions are taken in a timely manner
- Measures success based on KPIs that are mutually agreed by Gate Gourmet and the customer including but not limited to margin, customer satisfaction, quality and recipe management
- Travels to designated units and fly specified routes to learn, inspect, audit, train and make recommendations for improvements
- Prepares all culinary aspects of the presentation to the customer during a tender including but not limited to the food presentation, messaging, ingredients and physical appearance of the local kitchen
- Actively participates as a member of the account management team that includes and Executive Management Board sponsor, VP Group Culinary Excellence and Global Account Director making contributions that result in winning, retaining and/or building the business
- Actively participates as a member of the Gate Gourmet global dedicated S.P.I.C.E (Sustaining Progress in Culinary Excellence) program
- Creates a joint responsibility for the customer satisfaction between the local kitchens and the dedicated chef team
- Maintains the standard of skill and service levels of multiple customer dedicated production chefs and support these dotted line reports in the operations at key locations to balance the need to meet the dedicated customers' requirements
- Develops and refreshes all menus globally in line with the Airlines culinary style to create an appealing customer experience
- Prepares menu and food reports by collecting, analyzing and summarizing food, dining and customer trend data
- Represents the customer and Gate Gourmet at media events, special affairs, inaugural events, food fairs, exhibitions and seminars as requested
- Acts as an Ambassador for Gate Gourmet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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