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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Paid holidays
Health savings account
Dental Insurance
Health Insurance
401(k)
Flexible spending account
Employee assistance program
Disability insurance
Dependent care reimbursement
Tuition Reimbursement
Paid Time Off
Vision Insurance
Parental leave
Gym membership
Life insurance
Job Description
Xcel Energy is a prominent combination electricity and natural gas energy company that serves a diverse customer base across eight Western and Midwestern states. With a commitment to delivering reliable energy solutions, Xcel Energy provides electricity to approximately 3.4 million customers and natural gas to around 1.9 million customers. The company is widely recognized for its dedication to quality service, innovation, and environmental responsibility, striving to be the preferred and trusted energy provider in the regions it serves. Xcel Energy offers a comprehensive portfolio of energy-related products and services designed to meet the evolving needs of its customers and foster... Show More
Job Requirements
- High school diploma or equivalent
- at least 18 months of customer service experience or equivalent
- proficient in hardware and software technology with a focus on Microsoft Windows products
- capability to proactively identify, troubleshoot, and resolve technology-related issues, including diagnosing hardware and software problems and implementing effective solutions
- willingness to work on-site in Eau Claire, WI, during training and for three months afterward
- availability to participate in on-call rotation and weekend shifts
- ability to work varied schedule hours between 9:30 AM and 8:00 PM
Job Qualifications
- High school diploma or equivalent
- at least 18 months of customer service experience or equivalent
- proficient in hardware and software technology with a focus on Microsoft Windows products
- ability to proactively identify, troubleshoot, and resolve technology-related issues
- bilingual proficiency in Spanish is highly desirable
- previous call center experience is highly desirable
Job Duties
- Deliver exceptional customer service through multiple communication channels, primarily phone calls
- anticipate customer needs and offer tailored solutions using advanced problem-solving skills
- utilize critical thinking to address and resolve complex customer inquiries
- provide specialized technical support to customers
- respond to gas and electric emergency situations with a high degree of precision to ensure public safety
- handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary
- participate in an on-call rotation and some weekends as required
- perform additional duties as assigned, including involvement in special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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