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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Job Description
Vero Broadband is a forward-thinking telecommunications company dedicated to bridging the digital divide by providing access to high-quality, reliable fiber optic broadband services in underserved and unserviceable communities. Founded with the mission to enhance connectivity in areas where affordable broadband solutions are scarce or non-existent, Vero Broadband plays a crucial role in improving the lives of individuals and businesses by delivering state-of-the-art internet services. Beyond its commitment to technology, Vero Broadband invests in the communities it serves by creating jobs, supporting local initiatives, and enhancing educational and healthcare infrastructures through improved connectivity. The company has established itself as a trusted... Show More
Job Requirements
- Customer service experience
- Strong interpersonal skills
- Excellent communication skills
- Ability to explain technical concepts simply
- Basic understanding of WiFi setup and streaming services
- Problem-solving skills
- Ability to build trust and demonstrate empathy
- Reliable transportation
- Ability to travel to customer homes
- Comfortable working part-time with a flexible schedule
Job Qualifications
- Customer service experience, retail, hospitality, call center, or similar preferred
- Strong interpersonal skills, friendly, approachable, and patient
- Excellent communication skills
- Ability to explain technical concepts in a simple and clear manner
- Basic understanding of WiFi setup and streaming services
- Problem-solving skills and ability to think on your feet
- Ability to build trust quickly and demonstrate empathy
- Experience in telecom, utilities, or subscription-based services preferred
- Prior concierge, customer success, or high-touch support experience preferred
- Bilingual English/Spanish is a plus
Job Duties
- Visit customers at their homes to assist with transitioning to our fiber internet service
- Guide customers through canceling their existing provider, ensuring a smooth process
- Set up home WiFi networks and troubleshoot basic connectivity issues
- Provide hands-on training on streaming services, helping customers cut the cord from traditional cable
- Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism
- Deliver an outstanding customer experience, ensuring customers feel confident and supported
- Answer questions and address concerns with empathy and professionalism
- Report customer feedback and common issues to the team for continuous improvement
- Proactively identify and resolve potential obstacles that could delay service activation
- Represent Vero Fiber with a customer-first attitude, reinforcing the company’s commitment to service excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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