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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible spending account
Job Description
Forshaw is a company dedicated to delivering confidence through our steadfast commitment to People, Partners, and Performance. Our mission centers on building trust and strong partnerships to ensure a seamless experience for our clients and stakeholders. We specialize in providing solutions and services that meet the unique operational demands of the pest management industry, positioning ourselves as a reliable partner for businesses that depend on efficiency and precision. Through innovation, responsiveness, and a culture grounded in Family, Trust & Partnership, and Urgency & Professionalism, Forshaw continues to grow as a leading provider in our sector.
In the role of Stra... Show More
In the role of Stra... Show More
Job Requirements
- Experience in customer service, account support, operations, or a related role
- strong communication skills
- ability to manage multiple priorities and time-sensitive work
- professionalism, accountability, attention to detail
- comfort collaborating across teams
- familiarity with ERP, order tools, support platforms such as Outlook, Teams, and dashboards preferred
- professional pest management product knowledge or industry experience preferred
- prolonged periods of sitting at a desk and working on a computer
- regular use of standard office equipment such as computers, phones, printers
- ability to move throughout the office as needed to collaborate with internal teams
- ability to occasionally lift or move items up to 15 pounds
Job Qualifications
- Experience in customer service, account support, operations, or a related role
- strong communication skills
- ability to manage multiple priorities and time-sensitive work
- professionalism, accountability, attention to detail
- comfort collaborating across teams
- familiarity with ERP, order tools, support platforms such as Outlook, Teams, and dashboards preferred
- professional pest management product knowledge or industry experience preferred
Job Duties
- Own partner communication for assigned strategic accounts, providing proactive, clear updates
- coordinate with departments across the organization, vendors, and support teams to keep execution aligned
- manage orders (standard, special, drop ship) and exceptions (backorders, substitutions, bill-and-hold, special handling, freight constraints)
- resolve time-sensitive issues tied to orders, freight, products, and accounts receivable
- escalate recurring issues appropriately
- validate order accuracy and communicate status and resolution clearly to partners
- support promotions outreach and partner planning using dashboards and reporting tools
- support ForeSight users with basic troubleshooting and guided escalation
- document recurring issues and help improve processes
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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