Customer Concierge

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

Forshaw is a company dedicated to delivering confidence through a steadfast commitment to its people, partners, and performance. Known for fostering a culture grounded in family, trust, partnership, urgency, and professionalism, Forshaw supports strategic collaborators in the pest management industry by providing reliable and top-quality products and services. As a well-established player in its sector, Forshaw balances operational excellence with strong relationship-building, aiming to ensure seamless interactions and long-term partnerships with its clients. Employees at Forshaw are encouraged to embody the company's core values and contribute to a work environment that values accountability, collaboration, and continuous improvement.

This role inv... Show More

Job Requirements

Prolonged periods of sitting at a desk and working on a computer
Regular use of standard office equipment (computers, phones, printers)
Ability to move throughout the office as needed to collaborate with internal teams
Ability to occasionally lift or move items up to 15 pounds

Job Qualifications

Experience in customer service, account support, operations, or a related role
Strong communication skills
ability to manage multiple priorities and time-sensitive work
Professionalism, accountability, attention to detail
comfort collaborating across teams
Familiarity with ERP/order tools/support platforms preferred, such as Outlook, Teams, and dashboards
Professional pest management product knowledge or industry experience preferred

Job Duties

Own partner communication for assigned strategic accounts, providing proactive, clear updates
Coordinate with departments across the organization, vendors, and support teams to keep execution aligned
Manage orders (standard, special, drop ship) and exceptions (backorders, substitutions, bill-and-hold, special handling, freight constraints)
Resolve time-sensitive issues tied to orders, freight, products, and AR
escalate recurring issues appropriately
Validate order accuracy and communicate status and resolution clearly to partners
Support promotions outreach and partner planning using dashboards/reporting tools
Support ForeSight users with basic troubleshooting and guided escalation
document recurring issues and help improve processes
Perform other related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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