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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedule
Job Description
Forshaw is a leading company committed to delivering excellence through its unwavering focus on people, partners, and performance. The organization takes pride in its mission of supplying confidence, which reflects its promise to serve stakeholders with integrity, reliability, and professionalism. Forshaw operates within an industry that values strong partnerships and operational efficiency, making it a respected name known for fostering a culture where family, trust, partnership, urgency, and professionalism thrive. The establishment emphasizes building long-lasting relationships while maintaining a firm commitment to achieving outstanding results for its strategic partners. This commitment is central to Forshaw's identity and guides every aspect... Show More
Job Requirements
- Prolonged periods of sitting at a desk and working on a computer
- regular use of standard office equipment computers phones printers
- ability to move throughout the office as needed to collaborate with internal teams
- ability to occasionally lift or move items up to 15 pounds
Job Qualifications
- Experience in customer service account support operations or a related role
- strong communication skills ability to manage multiple priorities and time-sensitive work
- professionalism accountability attention to detail comfort collaborating across teams
- familiarity with ERP order tools support platforms preferred such as Outlook Teams and dashboards
- professional pest management product knowledge or industry experience preferred
Job Duties
- Own partner communication for assigned strategic accounts providing proactive clear updates
- coordinate with departments across the organization vendors and support teams to keep execution aligned
- manage orders standard special drop ship and exceptions backorders substitutions bill-and-hold special handling freight constraints
- resolve time-sensitive issues tied to orders freight products and AR and escalate recurring issues appropriately
- validate order accuracy and communicate status and resolution clearly to partners
- support promotions outreach and partner planning using dashboards reporting tools
- support ForeSight users with basic troubleshooting and guided escalation document recurring issues and help improve processes
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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