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Customer Care Specialist/Receptionist - Lincoln North Miami
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our Lincoln North Miami showroom is proud to announce an exciting opportunity for a full-time Customer Care Specialist/Receptionist to join our dynamic team. We specialize in providing exceptional customer service while representing our company’s core values and commitment to excellence. This position is ideal for highly adaptable individuals who thrive in fast-paced environments and are passionate about making a positive impact on customer experience. The role demands flexibility as team members are expected to work Saturdays, Sundays, and some Fridays to accommodate our loyal client base and the high volume of walk-in traffic that the location experiences.
The ... Show More
The ... Show More
Job Requirements
- Preferred bilingual in English and Spanish
- incumbent must maintain a polished, professional appearance
- this position requires incumbent to be highly reliable and on time to work as scheduled
Job Qualifications
- High school graduate or General Education Degree (GED)
- one year of customer service oriented experience in a position with high walk-in traffic
- intermediate level competency using Microsoft Office Suite
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- educate customer on current product line options and basic product specifications
- provide product information (brochures) for customers when requested
- provide and deliver the highest standards of service to our customers and provide assistance as needed
- work closely with salesperson
- support F&I and sales team as needed
- upload and process invoices and purchase orders (POs) using CDK to ensure adherence to company guidelines
- ensure processing of invoices and POs for payment is completed timely and accurately
- transmit information or documents to customers, using computer, mail, or fax
- hear and resolve complaints from customers or the public
- provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- collect, sort, distribute, or prepare mail, messages, or courier deliveries
- process and prepare memos, correspondence, or other documents
- participate in required training assigned by management
- keep a current record of staff members' availability
- maintain lobby or reception area clean, neat and well organized
- maintain an organized, clean and safe work area
- provide coverage for other Customer Care Specialist when needed
- demonstrate the company's core values
- comply with company's policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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