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Customer Care Specialist/Receptionist - Lincoln North Miami
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional work environment
Job Description
Our company is a well-established entity operating a showroom in Lincoln North Miami, specializing in customer-focused sales and services within the retail environment. We pride ourselves on delivering exceptional customer experiences and maintaining a welcoming atmosphere for all visitors and clients. The company values professionalism, timely service, and a team-oriented culture that promotes growth and interpersonal development. As a leader in our industry, we strive to uphold the highest standards through our dedicated team members who consistently embody our core values and commitment to excellence.
We are currently seeking a full-time Customer Care Specialist/Receptionist to join our dedicate... Show More
We are currently seeking a full-time Customer Care Specialist/Receptionist to join our dedicate... Show More
Job Requirements
- High School Graduate or General Education Degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency in Microsoft Office Suite
- Preferred bilingual in English and Spanish
- Maintain a polished, professional appearance
- Highly reliable and punctual
- Flexible to work Saturdays, Sundays and some Fridays
Job Qualifications
- High School Graduate or General Education Degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level proficiency using Microsoft Office Suite
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Educate customer on current product line options and basic product specifications
- Provide product information (brochures) for customers when requested
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Support F&I and sales team as needed
- Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines
- Ensure processing of invoices and POs for payment is completed timely and accurately
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training assigned by management
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Provide coverage for other Customer Care Specialist when needed
- Demonstrate the company’s core values
- Comply with company’s policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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