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Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Jaguar Land Rover South Dade is a prominent automotive dealership located in Palmetto Bay, Florida, specializing in the sales and service of premium Jaguar and Land Rover vehicles. The dealership is known for its commitment to exceptional customer service, offering a range of services from vehicle sales to maintenance and parts. Jaguar Land Rover South Dade prides itself on creating an inviting environment where customers not only find luxury vehicles but also experience top-tier support throughout their ownership journey. The dealership emphasizes high standards of professionalism, integrity, and customer satisfaction, making it a trusted choice for automotive enthusiasts and everyday... Show More
Job Requirements
- High school diploma or GED
- Minimum one year of customer service experience in a high traffic environment
- Intermediate skills in Microsoft Office
- Bilingual proficiency in English and Spanish
- Professional appearance
- Reliability and punctuality
- Ability to work weekends and holidays when required
Job Qualifications
- High school graduate or general education degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate competency using Microsoft Office Suite
- Bilingual in English and Spanish
- Polished, professional appearance
- Highly reliable and punctual
- Excellent communication skills
- Ability to manage multitasking in a fast-paced environment
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Assist in uploading factory parts invoices
- Assist in uploading / reviewing dealer tire invoices to DI
- Process vendor invoices for parts (creating purchase orders and submitting for payment)
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Comply with company’s policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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